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Happiness Hotline +94 (0)11 2 00 11 22
 
Flowers and Gifts
 
     
  1.) How are orders placed?  
 
      It can be done via the happiness link or by calling the happiness hotline +94 (0)112 00 11 22
 
     
 
2.) How are the flowers delivered?
 
 
 
      Delivery is made in our own vehicles equipped with freezers to any desired destination
 
     
  3.) What happens if my recipient is not present at the time of delivery?
 
 
      We will do our best to call recipient or sender and deliver to a nearby location.
 
     
  4.) Could I have same day delivery of gift bouquets?
 
 
      Only for orders placed before 10 am of the same day. Click here for same day delivery selection.
 
     
  5.) Can I place an order for international delivery?
 
 
      Sorry, this service is not presently available.
 
     
  6.) Do you offer free delivery?
 
 
      Only for orders above 1500 LKR within Colombo and certain suburbs. Click here to check free delivery areas.
 
     
  7.) Do you deliver on weekends and public holidays?
 
 
      We are only closed for the Sinhala Tamil New Year and May Day.
 
     
  8.) Do you provide round the clock service?
 
 
      Yes – but midnight deliveries are done for a special charge.
 
     
  9.) How do I check the status of my order?
 
 
      The customer is informed after delivery – click for order status
 
     
  10.) Can my order be a surprise?
 
 
        Of course but the address and directions with the correct landmarks must be clearly stated.
 
     
  11.) What if the city I want is not listed?
 
 
        Please call our hotline for special delivery arrangements.
 
     
 
Payments
 
     
  1.) Is it safe to shop at lassanaflora.com?
 
 
     Yes its secure but basic precautions on web browsing should be followed.
 
     
  2.) What are the modes of payment?
 
 
      Visa, Master, American Express Cards and cheques are accepted.
 
     
 
Returns and Refunds
 
     
  3.) What about Order Changes / Cancellations / Postpones?
 
 
      The management reserves the right to decide as appropriate.
 
     
  Refund Policy
 
 
Lassana Flora will guarantee the freshness, flower quality and value of every order. Delivery will be made on the date requested and every effort will be made to meet requests as per the preferred times period. Deliveries at specific times of the day can be requested but not guaranteed Complaints must be made within 48 hours of delivery to the Lassana Flora through +94 (0)11 200 11 22 Special delivery conditions apply to hospitals, hotels and high security areas. Lassana Flora will either arrange a re-delivery of your order to the recipient or provide you with a full refund of your order after a standard inquiry in case of damage or loss. Important- You should contact www.lassanaflora.com within two days. for a refund of the purchase price.
 
     
  Privacy Policy
 
 
Lassana Flora (Pvt.) Ltd (hereinafter referred to as "Lassana Flora" "us" "we" or "our" is committed to respecting your privacy and to complying with applicable data protection and privacy laws. If you do submit personal information to Lassana Flora website services for example to order products, services etc., you can be assured that we will use your personal information only to support your continuing
relationship with Lassana Flora.
 
No information submitted by a customer will be shared, sold, reused in lists, or be used for any other purpose than to complete a transaction or address a customer service concern.

We are providing this Privacy Policy Statement to help you understand how we collect, use and protect your information when you visit Lassana Flora web site and when you generally use our products and services. We wish to help you make informed decisions, so please take a few moments to read the sections below and learn how we may use your personal information. You should read this notice in conjunction with the terms & conditions of use for the Lassana Flora Web site and any separate terms & conditions issued with your specified product/service contract.
 
     
  Personal Information Collection
 
 
We endeavor to collect and use your personal information only with your knowledge and consent and typically when you order and subsequently use our products and services, make customer enquiries, register for information or other services, request product information, submit a job application or when you respond to communications from us (such as questionnaires or surveys), the type of personal information we may collect could include your name and postal address, date of birth, gender, telephone and fax numbers, email address, and credit / debit card information; lifestyle and other information collected on registration or through surveys. If you choose to provide us with personal information it will be used in support of the intended purposes stated at the time at which it was collected, and subject to any preferences indicated by you.
 
     
  Non-personally identifying Information
 
 
We endeavor to collect and use your personal information only with your knowledge and consent and typically when you order and subsequently use our products and services, make customer enquiries, register for information or other services, request product information, submit a job application or when you respond to communications from us (such as questionnaires or surveys), the type of personal information we may collect could include your name and postal address, date of birth, gender, telephone and fax numbers, email address, and credit / debit card information; lifestyle and other information collected on registration or through surveys. If you choose to provide us with personal information it will be used in support of the intended purposes stated at the time at which it was collected, and subject to any preferences indicated by you.
 
     
  How will we use your information?
 
 
We may use your information for a number of purposes which includes: processing your orders, delivering any services, products or information requested by you; responding to complaints, administering debt recoveries; verifying your identity when required (you may lose your security information for example, and we may then need to ask you for other 'identifiable' information to protect your data from unauthorized access. We may also undertake market and product analysis based on your use of our services and products and contact you with information about new developments, products, services and special offers by post, telephone and automated means such as mobile text message (SMS), Email, Fax, Pager, WAP and the world wide web. We may also tell you about the products and services of carefully selected third parties and allow you to receive advertising and marketing information from selected third parties without passing control of your personal information to the third party. For example we may send you information with your bill, or you may simply receive an advertisement on your personal web and WAP page according to any preferences indicated by you and/or according to your interests. This helps us to make you aware of products and services that we may have specially negotiated for our own customers and which may be of individual interest to you. You acknowledge that by providing data to us, you consent to the processing of your data in accordance with this Privacy Policy Statement.
 
     
  When will we disclose your information to others?  
 

We may disclose information about you, to (i) companies for the purposes and subject to the terms of this Privacy Policy Statement; and (ii) in the event that we undergo re-organization or are sold to a third party, in which case you agree that any personal information we hold about you may be transferred to that re-organized entity or third party for the purposes and subject to the terms of this Privacy Policy Statement.

Please note that Lassana Flora does not sell or pass your personal information to third parties (other than as set out in the paragraph above) unless you have given us permission or unless it is necessary to deliver the products and services ordered or used by you. For example, we may disclose your data to a credit card company to validate your credit card details and obtain payment when you get product or service. It may also be necessary to pass your data to the organization from whom you have ordered any products or services, such as a location-based service like for example 'Tell me where my nearest flower shop is'. Lassana Flora may also be obliged to disclose your personal information to meet any legal or regulatory requirements or obligations in accordance with local or international applicable law.

 
     
  Cookies  
 
We may use cookies to record details such as a user identity and general registration details on your PC. This helps us recognize you on subsequent visits so that you don't have to re-enter your registration details each time you visit us and allows us to carry out those activities mentioned in the above section "non-personally identifying information". Depending upon the type of browser you are using, you may be able to configure your browser so that: (i) you are prompted to accept or reject cookies on an individual basis or (ii) you may be able to prevent your browser from accepting any cookies at all. You should refer to the supplier or manufacturer of your web browser for specific details about cookie security.
 
     
  Access to your Information- Information Security  
 
Lassana Flora recognizes that its customers are increasingly concerned about how companies protect personal information from misuse and abuse and about privacy in general. Lassana Flora is constantly reviewing and enhancing its technical, physical and managerial procedures and rules to protect your personal data from unauthorized access, accidental loss and / or destruction. We use industry standard secure sockets layer (SSL) technology, for example, to encrypt sensitive information such as your credit card and other financial information. Please be aware that communications over the Internet, such as emails/web mails, are not secure unless they have been encrypted. Your communications may be routed through a number of countries before being delivered - this is the nature of the World Wide Web/Internet. Therefore, Lassana Flora cannot accept responsibility for any unauthorized access or loss of personal information that is beyond our control.
 
     
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